Return policy

At Fuzhou Yiyuchangsheng Network Co., Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and exchange policy on eligible items. Please read the following policy carefully to ensure a smooth return process.

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

  • The item must be returned within 30 days of receiving your order.
  • The item must be unused, unworn, and in its original condition, including all tags and packaging.
  • The item must not be a final sale or a non-returnable product (such as intimate apparel, swimwear, or accessories unless defective).
  • The item must be free from damage, stains, and odors.

If the item does not meet these criteria, we reserve the right to refuse the return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at service@jijomu.top within 30 days of receiving your order. Provide your order number, item(s) to return, and the reason for the return.
  2. Return Authorization: Once we receive your return request, we will provide you with instructions on how to return the product and issue a Return Authorization Number.
  3. Packaging: Ensure that the item(s) are securely packaged to prevent damage during return shipping. Please include your original invoice or packing slip if available.
  4. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Refunds and Exchanges

  • Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Refunds will typically be processed within 7-10 business days after we receive the returned item.

    • Please note that shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.

  • Exchanges: If you would like to exchange an item for a different size, color, or product, please contact us before returning the item. We will provide instructions on how to proceed with your exchange request.

4. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please notify us within 7 days of receiving your order. We will offer you a full refund or exchange, including covering the return shipping costs.

5. Non-Returnable Items

The following items are non-returnable and cannot be refunded or exchanged:

  • Intimate apparel, swimwear, and personal hygiene products.
  • Sale or clearance items marked as final sale.
  • Gift cards or digital products.

6. Contact Information

If you have any questions or need assistance with the return process, please do not hesitate to contact us:

  • Email: service@jijomu.top
  • Phone: +86 15705909569
  • Address:
    Room 802, Stech Operation and R&D Building,
    No. 87 Gaoxin Avenue, Shangjie Town,
    Minhou County, Fujian Province,
    China

Thank you for shopping with Fuzhou Yiyuchangsheng Network Co., Ltd.. We appreciate your business and hope to continue providing you with high-quality products and services.